The AI back office purpose built for tour operators.
One system that can understand and run tour operations.
A recording of the Heimdall workspace answering four questions in its own Home screen: covering a sick guide’s two shifts, reporting last month’s load factor on a cruise, proposing two extra Saturday departures, and logging a broken cabin door as a high-priority maintenance task before the weekend charter.
The problem
Tour operations break
in three places.
Information is fragmented.
Crew, vessels, maintenance, compliance and schedules are managed across different systems, spreadsheets and conversations.
Changes aren’t connected.
When something changes, its impact on people, vessels, schedules or compliance isn’t automatically visible to the wider operation.
Teams are constantly firefighting.
Teams spend the day reacting to changes, resolving conflicts and fixing issues across a constantly moving operation.
Tour operators use Heimdall forrosteringshiftssupplier managementnotesinvoicingtimesheetscompliancerostering
The solution
Heimdall understands how your people, assets and bookings connect, so it can act the way a great operator would.
Employee Rostering
Build, edit, and fill rosters in minutes. Easily drag shifts around, clone previous schedules, and move staff or assets across locations on a single visual dashboard.
- Departure
- 07:00
- Roster block
- 06:30–11:15
- Asset
- Sea Ranger 04
Time & Attendance
Heimdall matches the exact hours your skipper, deckhands, and drivers record on-site directly against their scheduled shifts.
Clear Risk & Safety Checklists
A simple risk matrix safety board that links every hazard directly to the controls built to fix it.
A passenger enters the water unsupervised between the tender and the pontoon in swell above one metre.
Asset Tracking
Track asset values, operating hours, and sub-components in one place. Block out-of-service equipment instantly to prevent overbooking, track maintenance costs, and schedule preventive care to stop breakdowns before they happen.
12m catamaran · HULL-WNDR-12
| Session | When | Kind |
|---|---|---|
| Island Run · 14:00 | 11 Feb 14:00 | Service |
| Sunset Sail · 17:30 | 11 Feb 17:30 | Service |
| Hull inspection | 13 Feb 08:00 | Job |
| Component | Condition | Last changed |
|---|---|---|
| Port engine | Failed | 2026-02-09 |
| Bilge pump | Degraded | 2026-01-28 |
| Life raft (12p) | Operational | 2025-12-04 |
| 2026-02-09 | Port engine overheated on the return leg; taken out of service at the ramp. | critical |
| 2026-01-28 | Bilge pump cycling more often than expected. | warning |
Automated License & Certification Guardrails
Store tickets, driver licenses, maritime tickets, and first aid certifications directly inside each staff member's profile. Set automatic expiration alerts and build hard compliance rules into your schedule.
Results
What operators get back.
5x
Return on investment
Measured against licence and onboarding cost in year one.
20+
Manual hours saved
Per location, per week, across rostering and timesheet admin.
<2 min
Roster build time
A full week of departures, crewed and competency checked.
Integrations
Connects with the tools you already use.
Booking engine
Heimdall seamlessly integrates with your booking engine to pull product listings, schedules and transaction data in real time, automatically.
Coming soon
Accounting & payroll
Sync financial data and push approved timesheets straight through to the ledger and payroll provider you already use.
Coming soon
Case studies
Real operators, real results.
“Heimdall has completely automated tasks that used to take our teams hours of manual work every day.”
Sea West owner
40+
Weekly departures managed
30
Staff members connected
7 days
Time to fully onboarded
FAQ
Common questions.
Get started